Privacy Policy

At Sage and Snuggle (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.sageandsnuggle.com and make purchases from us.

1. What Information We Collect

When you visit our store or interact with us, we may collect the following information:

a) Personal Information

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely via Shopify Payments or other third-party processors)

b) Device & Usage Information

IP address
Browser type and version
Time zone
Pages visited and time spent on the site
Device type and operating system

This data is collected automatically via cookies, logs, and other analytics tools provided by Shopify and third parties like Google Analytics.

2. How We Use Your Information

We collect and use your data to:

Process and fulfil your orders
Communicate with you (order confirmations, shipping updates, customer support)
Personalise your shopping experience
Improve our website and services
Comply with legal obligations
Detect and prevent fraud or misuse

3. Sharing Your Information

We only share your data with trusted third parties necessary to run our business. These include:

Shopify Inc. (our e-commerce platform)
Order Fulfilment Partners
Payment processors (e.g., Shopify Payments, PayPal, Stripe)
Email marketing providers
Analytics and advertising platforms

We never sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand customer behaviour.

Cookies help with:

Remembering items in your cart
Saving your preferences
Analysing website traffic

You can manage your cookie preferences via your browser settings.

5. Your Rights (GDPR Compliance)

If you are a resident of the UK or EU, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict data processing
Request data portability
Withdraw consent at any time

To exercise your rights, please get in touch with us at info@sageandsnuggle.com.

6. Data Retention

We retain your personal data only as long as necessary to:

Fulfil the purposes outlined above
Comply with legal and regulatory obligations
Resolve disputes and enforce our policies

When no longer required, your data is securely deleted.

7. Third-Party Services & Links

Our store may contain links to or integrations with third-party services. We are not responsible for their privacy practices. We encourage you to read their policies before sharing personal data.

8. Data Security

We implement security measures such as SSL encryption and store data via Shopify’s secure servers. While no system is 100% secure, we strive to protect your information to the best of our ability.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or store data from children. If we learn that we have done so, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in technology or legal requirements. Any changes will be posted on this page with the updated “Effective Date.”